Last updated: 20th August 2026
 
Harmony at Homes, we respect your privacy and are committed to keeping your personal information safe and confidential.
As a home-care and support provider, we may collect personal and health information so that we can understand your needs, provide safe and appropriate care, and communicate effectively with you and those involved in your care.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to your information.
 
1. Information We Collect
 
Depending on the services we provide, we may collect information including:

• Your name and contact details

• Date of birth and address

• Emergency contact and family/whānau details

• Information about your health, wellbeing or disability

• Medical or care information relevant to the services we provide

• Medication, allergy and dietary information where relevant

• Care plans and support requirements

• Information about appointments and services provided

• Billing and payment information

• Information you provide when contacting or enquiring with us

• Any other information reasonably required to provide safe and appropriate care

We aim to collect only information that is reasonably necessary for the purposes for which it is collected.
Where practical, we collect information directly from you. In some circumstances, information may be provided by a family member, representative, healthcare professional, funding organisation or another person involved in your care, where this is permitted by law.
 
2. How We Use Your Information
 
We may use your information to:

• Assess and understand your care and support needs

• Develop and maintain your care plan

• Provide safe and appropriate services

• Communicate with you, your authorised representative, family or whānau

• Coordinate care with relevant healthcare professionals

• Respond to enquiries and requests

• Manage appointments and services

• Process payments and administration

• Maintain accurate care records

• Respond to incidents, concerns or complaints

• Improve the quality of our services

• Meet our legal, regulatory and professional obligations

• Protect the health and safety of you, our staff and others

We will not use your personal information for unrelated purposes without a lawful basis for doing so.
 
3. Health Information
 
Because Harmony at Home provides care and support services, some of the information we collect may be health information.
We handle health information in accordance with the Health Information Privacy Code 2020, where applicable. The Code contains specific requirements around the collection, storage, use, disclosure, access and correction of health information.
We take particular care with information relating to your health, disability, personal care and wellbeing.
 
4. Who We May Share Information With
 
We respect the confidentiality of your information.
Where appropriate and lawful, we may share relevant information with:

• Your authorised family member, whānau member or representative

• Doctors, nurses and other healthcare professionals involved in your care

• Other support or service providers involved in your care

• Organisations responsible for arranging or funding your care

• Emergency services where necessary

• Government agencies or regulators where required or permitted by law

• Trusted service providers who help us operate our business

We will only share information where there is a legitimate and lawful reason to do so.
We do not sell your personal information to third parties.
 
5. Privacy, Dignity and Confidentiality
 
Your privacy and dignity are important to us.
Our staff and contractors are expected to keep client information confidential and only access information that they need to perform their role.
We expect our team to respect your privacy within your home and to handle your personal information with care and professionalism.
People receiving health or disability services in New Zealand have rights to privacy, dignity, respect, informed choice and appropriate care under the Code of Health and Disability Services Consumers' Rights.
 
6. Keeping Your Information Safe
 
We take reasonable steps to protect your personal information from loss, unauthorised access, use, disclosure, alteration or misuse.
This may include appropriate physical, electronic and administrative security measures and limiting access to information to authorised people.
If a privacy breach occurs, we will take appropriate steps to contain and investigate the breach and notify affected people and the Privacy Commissioner where required by law.
7. Accessing or Correcting Your Information
 
You generally have the right to request access to the personal information we hold about you and to ask us to correct information that is inaccurate, incomplete or out of date.
If you would like to access or correct your information, please contact us using the details below.
We will deal with requests in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.
 
8. Privacy Concerns or Complaints
 
If you have a question, concern or complaint about how Harmony  at Home has handled your personal information, please contact us first so that we can work with you to resolve the issue.
 
You also have the right to contact the Office of the Privacy Commissioner if you have concerns about how your personal information has been handled.
 
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.
The latest version will always be available on our website.
 
Our Commitment:
 
At Harmony at Home, we believe that quality care is built on trust, respect, dignity and confidentiality.
We will treat your personal information with the same care and respect that we provide in our services.

Supporting you with care, dignity and respect in your own home.